Frequently asked questions
Helpful answers,
before you order.
Still unsure? Email service@remedyplux.com.
Products
Choosing a stamp
Do you really offer 50 products?
Yes. The catalog contains 50 named starting styles in ten categories, with five products in each collection.
What if my idea is not listed?
Choose “Custom Stamp — not sure yet” on the payment page and describe the intended use, or email service before paying.
Can a two-stamp order use different designs?
Yes. Each row in the order builder has its own product selector and note.
Artwork
Preparing your design
Which files can I send?
Start with a clear JPG, PNG, or PDF. Higher-resolution artwork with strong contrast is generally easier to prepare.
Can you use a handwritten signature?
Yes, when you provide a clean image. Do not use a signature stamp where an original signature, identity verification, or formal authorization is required.
Can very fine detail be reproduced?
Not always. Small type, thin lines, gradients, and photographic shading may need simplification. Confirm feasibility before production.
Payment
Checkout
How is the price calculated?
Each stamp is $25. One costs $25, two cost $50, and the total increases by $25 per item.
Where is payment completed?
The order button sends the order summary and total to PayPal, where payment is completed.
Is shipping included?
No. Product prices cover the custom stamp only. Confirm shipping availability and cost before production.
Delivery & issues
After ordering
When will my order ship?
Custom orders require artwork review and production confirmation. A shipping estimate should be agreed by email before production.
What if my order arrives damaged or incorrect?
Contact service promptly with the order details and clear photos. We will review whether replacement, correction, or another remedy is appropriate.
Can I return a personalized stamp?
Personalized goods generally cannot be resold. Review the Returns Policy for cancellations, defects, damage, and production errors.