Because each stamp is made to the customer’s specifications, personalized products generally cannot be restocked or resold. This does not limit rights that cannot be waived under applicable law.
Custom products
Change-of-mind returns are generally not accepted after a custom order enters production. Review all wording, spelling, artwork, size, quantity, and shipping information before approving production.
Cancellations and changes
Contact us immediately if you need to change or cancel an order. A change or cancellation may be possible before artwork preparation or production begins. Once custom work has started, cancellation, refund, or changes may not be possible or may reflect work already completed.
Damaged, defective, or incorrect items
If an item arrives damaged, has a production defect, or materially differs from the approved order details, contact us promptly. Include your order information, a description of the problem, and clear photographs of the item, packaging, and impression where relevant.
How issues are resolved
After review, an appropriate remedy may include troubleshooting, correction, replacement, partial refund, or refund, depending on the circumstances and applicable law. Normal variation in hand-stamped impressions, ink coverage, or results on unsuitable surfaces is not necessarily a defect.
Do not discard the item or packaging until the review is complete; they may be needed for a carrier claim or quality assessment.
Contact
Email service@remedyplux.com with the subject “Order issue” and include the email used at checkout and PayPal transaction details.